About the Course
If your role is in Customer Support, this video is for you!
Who's it for?
- Fullstory users who work in customer-facing roles, such as call center or online support specialists
- All levels of experience with Fullstory
What will we cover?
- How to integrate Fullstory with your daily support workflow, including custom user identification techniques
- How search and session replay can cut down the back and forth between you and your customers as well as you and your engineering teams
- What support tools can Fullstory integrate with, and how they work
Course Categories
Videos
Personas
Course Progress
Course Outline
-
Get Started
- Fullstory for Customer Support
- Course Evaluation
About the Course
If your role is in Customer Support, this video is for you!
Who's it for?
- Fullstory users who work in customer-facing roles, such as call center or online support specialists
- All levels of experience with Fullstory
What will we cover?
- How to integrate Fullstory with your daily support workflow, including custom user identification techniques
- How search and session replay can cut down the back and forth between you and your customers as well as you and your engineering teams
- What support tools can Fullstory integrate with, and how they work
Course Outline
-
Get Started
- Fullstory for Customer Support
- Course Evaluation
Course Categories
Videos
Personas