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Quick Wins for Support
Quick Wins for Support
Quick Wins for Support

About the Course

This course consists of three short videos to help you win in Support. Each video walks through a use case that allows you to directly affect the KPIs you're most concerned with in Support. On each page, we've provided a link to the video URL so that you can share it with your team without them needing to enroll in the course.

To see our other courses like this, click here.

Course Categories

Personas
Quick Wins
Course Progress
Not started
Enroll
Course Outline
  1. Intro
    1. What is this course?
    2. Meet your presenter
  2. Quick Wins
    1. Reduce resolution times with session replay
    2. Stay ahead of customer frustration with metrics
    3. Streamline communication with other teams with note & share
  3. Knowledge Check
    1. Knowlege Check
course
Quick Wins for Support
Quick Wins for Support
Course Progress
Not started
Enroll

About the Course

This course consists of three short videos to help you win in Support. Each video walks through a use case that allows you to directly affect the KPIs you're most concerned with in Support. On each page, we've provided a link to the video URL so that you can share it with your team without them needing to enroll in the course.

To see our other courses like this, click here.

Course Outline
  1. Intro
    1. What is this course?
    2. Meet your presenter
  2. Quick Wins
    1. Reduce resolution times with session replay
    2. Stay ahead of customer frustration with metrics
    3. Streamline communication with other teams with note & share
  3. Knowledge Check
    1. Knowlege Check

Course Categories

Personas
Quick Wins